Centralized workflows: Streamline agent workflows into one dashboard for all tasks, communications, and policyholder information, eliminating redundancies and freeing agents to deliver outstanding customer experience.
Agent portals reimagined: Create advanced, modular, and on-brand portals that deliver consumer-like agent experiences—launched in weeks and built for high performance.
Automated tasks: Improve form intake efficiency with AI-powered forms, allowing agents to provide more personalized service and achieve faster claim resolutions.
Seamless collaboration: Enable efficient, seamless, real-time collaboration on customer cases between agents, teams, and underwriters.
Rich agent reporting: Get detailed analytics and insights about agent performance, customer interactions, and policy trends to improve customer experience.
Customizable dashboards: Empower agents to focus on individual performance by personalizing their workspace to display the most relevant metrics and KPIs.
Improved agent training: Get agents to become proficient faster by maximizing productivity and minimizing ramp-up time with user-friendly tools and resources.
How Swifter Transformed a Leading Comparison website
One of the largest insurance comparison websites in the USA recently selected Swifter as their platform of choice to build their entire front-end and quote-to-bind learn more
In the digital age, the first interaction between a potential customer and an insurance provider often takes place online. This initial encounter is crucial...
Enhancing Customer Satisfaction and Maintaining a Competitive Edge with Modern Front-End Processes
As customers demand more streamlined, intuitive, and responsive experiences, the need for insurance carriers to modernize their front-end processes has never been more critical.
Navigating the Digital Maze: Insights from the Insurance Connect 2024 Roundtable
At the recent Insurance Connect 2024 roundtable, industry leaders gathered to discuss the pressing issues hindering progress and explore potential solutions. Revealing the complex landscape that insurance companies must navigate.
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