More help when customers need it - less intrusion when they don't
Seamless policy management: Give policyholders a secure self-service portal to manage their insurance policies effectively. A place where they can access policy documents, view payment history, update personal information, and make policy changes at their convenience.
24/7 Customer support: Ensure policyholders receive prompt assistance whenever they need it. Enable multiple channels for inquiries, including a self-service knowledge base, email support, and live chat.
Enable personalized offers: Two-way communication brings in rich data that enables automatic notifications of tailored products and services, which boost revenue while better-serving policyholders.
Agent productivity tools: Empower agents with the ability to provide exceptional customer service. Enable inquiries and address customer needs efficiently using task management, automated communication workflows, and integrated access for agents and policyholders.
Performance measurement & reporting: Gain valuable insights into customer service performance with advanced analytics and reporting tools. Track key metrics to ensure your team consistently exceeds customer expectations.
Simple and extensive customization: Allow developers to design and customize journeys directly within the journey.
How Swifter Transformed a Leading Comparison website
One of the largest insurance comparison websites in the USA recently selected Swifter as their platform of choice to build their entire front-end and quote-to-bind learn more
In the digital age, the first interaction between a potential customer and an insurance provider often takes place online. This initial encounter is crucial...
Enhancing Customer Satisfaction and Maintaining a Competitive Edge with Modern Front-End Processes
As customers demand more streamlined, intuitive, and responsive experiences, the need for insurance carriers to modernize their front-end processes has never been more critical.
Navigating the Digital Maze: Insights from the Insurance Connect 2024 Roundtable
At the recent Insurance Connect 2024 roundtable, industry leaders gathered to discuss the pressing issues hindering progress and explore potential solutions. Revealing the complex landscape that insurance companies must navigate.
.webp)
.webp)
